T-Mobile

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Reviews about T-Mobile

• Neil J
  ★ ★ ★ ★ ★
  A couple of days ago, TrackFone sent me a message that the account for that cheap cheap phone was going to end in a few days. So I only had one day left to keep from losing my phone number.
  
  I had a second phone, a nice modern Moto G5 Plus, I was using as a tiny WiFi tablet for the last half a year. I got panicky about losing my phone number, and when I got to the T-Mobile store it was after 8 PM, almost closing time. I brought my trackfone, the Moto phone, the PAC number of the trackfone (which is needed to transfer the phone number), and the security PIN for my TrackFone account.
  
  I should have gotten the man's name that helped me (Sales Rep #: ****434), but he was great. Within 15 minutes, he had the Moto activated. It was assigned a temporary phone number while waiting for the new number to be transferred which might take a few days. That's interesting that the phone was ready for action immediately even before my desired phone number got transferred. The T-Mobile guy said my old phone number would be transferred over maybe within hours, maybe within a few days. I was purchasing PrePaid, and he said that tends to take longer for the transfer to happen. But, two hours laters, I got a text message saying that my old number had been transferred. I didn't even get a chance to use the temporary phone number.
  
  In summary, I procrastinated getting my phone situation straightened out, and then I needed help in a hurry. But the store and the gentleman did great for me and straightened out my problem fast and easy; thanks.
  
  When I was done, then the store was real close to closing. And then a few more people came into the store for service. Maybe I was lucky that I didn't even have to wait to be helped.

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